Last updated: 24 September 2026
These Terms & Conditions (“Terms”) apply to every visit to and purchase from aromaceluxe.com (the “Website”), operated by Aromace Luxe, Vapi, Gujarat, India (“Aromace Luxe”, “we”, “our”, “us”). By using the Website or placing an order, you agree to these Terms together with our Privacy Policy, Shipping Policy and Refund & Return Policy, which form part of these Terms.
1. About us
Aromace Luxe makes and sells handcrafted scented and decorative candles, candle gift sets and related products. We are based in Vapi, Gujarat, India, and are registered under the Goods and Services Tax (GST) with GSTIN 24DHMPP8028M1ZO. You can contact us at connect@aromaceluxe.com, by phone or WhatsApp on +91 79907 91945, or through our Contact page.
2. Eligibility and your account
You must be at least 18 years old, or use the Website under the supervision of a parent or guardian, to place an order. If you create an account, you are responsible for keeping your login details confidential and for all activity under your account. Please give us accurate name, phone, email and address details so we can deliver your order.
3. Products
- Every candle is poured and finished by hand, so small variations in colour, shape, texture, wax surface and scent strength are natural and are not defects.
- Product photos are for illustration. Actual colours may look slightly different depending on your screen and lighting.
- Where you choose a fragrance or other option, we will make or pack your product with that option. Fragrance perception is personal, and a scent that is not to your liking is not a reason for return (see our Refund & Return Policy).
- Please read the Candle Safety Guide before use. Never leave a burning candle unattended, keep it away from children, pets, curtains and anything flammable, and trim the wick before each use. Decorative candles are intended mainly for display; if you burn them, follow the same precautions.
4. Prices and payment
- All prices are in Indian Rupees (INR). The total shown at checkout, including any shipping charge, is the amount you pay.
- Payments are processed securely by our payment partner Razorpay (UPI, cards, net banking and wallets, as available). We do not see or store your full card or bank details.
- We may change prices at any time, but changes will not affect orders already confirmed. If a product is listed at an obviously incorrect price because of a technical or typing error, we may cancel the order and refund you in full.
5. Orders
Your order is an offer to buy. A contract is formed when we confirm your order by email or WhatsApp after successful payment. We may decline or cancel an order, for example if a product is unavailable, payment fails, the delivery address cannot be served, or we suspect fraud. If we cancel a paid order, we will refund the full amount to your original payment method.
6. Cancellations
You can cancel an order within 12 hours of placing it by contacting us, provided it has not yet been processed or dispatched. Customised, personalised and bulk orders cannot be cancelled once production has started. Full details are in our Refund & Return Policy.
7. Shipping and delivery
We ship across India. Processing times, delivery estimates and shipping charges are set out in our Shipping Policy and are shown at checkout before you pay. Delivery dates are estimates; delays caused by courier partners, weather or other events outside our control are not our responsibility, but we will help you track your order.
8. Returns, damaged items and refunds
Because our candles are handmade, we do not accept returns or exchanges for change of mind. If your order arrives damaged or defective, contact us within 48 hours of delivery with your order number and photos of the product and packaging, and we will offer a replacement or store credit as described in our Refund & Return Policy. Nothing in these Terms limits any rights you have under the Consumer Protection Act, 2019.
9. Custom, corporate, wedding and bulk orders
For custom, corporate, wedding and bulk orders we will share a written quote covering design, quantity, price, advance payment, timelines and delivery. Once you approve a sample or design and pay the agreed advance, production begins and the order cannot be cancelled or changed without our agreement. The terms in the written quote apply in addition to these Terms, and take priority if they differ.
10. Promotions and offers
Offers, free-shipping thresholds and coupon codes are valid only for the period and conditions stated, cannot be exchanged for cash, and cannot be combined unless we say so. We may withdraw an offer that is misused.
11. Intellectual property
The Aromace Luxe name, logo, product designs, photographs, text and other content on the Website belong to us or our licensors. You may not copy, reproduce or use them for commercial purposes without our written permission.
12. Use of the Website
You agree not to misuse the Website, including by attempting unauthorised access, interfering with its operation, placing fraudulent orders or posting unlawful, false or offensive reviews or content.
13. Limitation of liability
To the extent permitted by law, our total liability for any claim relating to an order is limited to the amount you paid for that order. We are not liable for indirect or consequential loss, or for damage or injury caused by using a candle contrary to our safety guidance. Nothing in these Terms excludes liability that cannot be excluded under Indian law.
14. Privacy
We collect and use your personal information only as described in our Privacy Policy.
15. Governing law and disputes
These Terms are governed by the laws of India. We will always try to resolve concerns directly with you first. Any dispute that cannot be resolved will be subject to the jurisdiction of the courts at Valsad, Gujarat, without affecting your right to approach a consumer commission under the Consumer Protection Act, 2019.
16. Grievances and contact
For any complaint about an order or these Terms, contact our customer care team at connect@aromaceluxe.com or on WhatsApp at +91 79907 91945. We will acknowledge your complaint within 48 hours and aim to resolve it within 30 days.
17. Changes to these Terms
We may update these Terms from time to time. The version published on this page when you place your order applies to that order.